Shipping policy

Tsonga Shipping Policy

At Tsonga, we strive to provide an efficient and reliable shipping experience to ensure that your purchase arrives safely and promptly. Below, you will find our shipping policy, which outlines the key details regarding shipping options, rates, and delivery timelines.

Shipping Options

We offer several shipping methods to cater to your needs:

  1. Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: Flat rate of $7.99 or free for orders over $100.

  2. Express Shipping:

    • Delivery Time: 2-3 business days
    • Cost: Flat rate of $15.99.

  3. Overnight Shipping:

    • Delivery Time: 1 business day
    • Cost: Flat rate of $29.99.
    • Available for orders placed before 2 PM (local time).

Delivery Areas

We currently ship within the continental United States and Canada. For international orders, please contact our customer service team for availability and potential shipping fees.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after confirmation of your payment.
  • Order Confirmation: Once your order is processed, you will receive an order confirmation email with tracking information.

Tracking Your Order

After your order has been shipped, a confirmation email will be sent, including tracking information. You can use this information to track your order online and stay updated on its delivery status.

Delivery Issues

If you experience any issues with the delivery of your order, such as delays or non-delivery, please contact our customer service team immediately so we can assist you in resolving the issue.

Shipping Restrictions

  • Address Verification: We may need to verify your shipping address to prevent fraud. This may delay processing time.
  • Weather and Holidays: Please note that shipping times may be affected by holidays, extreme weather conditions, or other unforeseen circumstances.

Returns on Shipping

If you need to return an item, please refer to our return policy for detailed instructions. Note that shipping fees are non-refundable for returns unless the return is due to an error on our part.

Thank you for choosing Tsonga! We appreciate your business and are committed to ensuring your shopping experience is smooth and enjoyable. If you have any additional questions regarding our shipping policy or need assistance, please don’t hesitate to reach out!